ComputerTalk has been a leader in the IVR and contact center industry for the past 17 years. Providing hosted and premise-based speech solutions, millions of calls per month are hosted at our secure facilities, and thousands of ports are installed on customer premises around the world. Our speech solutions empower enterprises to better handle their critical customer interactions by leveraging our experience and design expertise to deploy packaged and custom self-service applications that make sense to the business and to the customer. Our flexibility extends to our ability to provide speech solutions over multiple technology platforms, including SIP, VoiceXML, Microsoft Speech Server, and our own iceVoice, which is powered by Nuance speech technology.
Benefits of our speech solutions include:
Making your enterprise accessible 24/7, lowering operating costs, increasing business volume, and generating dramatic ROI
Empowering the caller by providing them with an easy-to-use, natural interface where they can focus on their goals, instead of focusing on learning the system. Results: increased caller satisfaction, lower call durations, increased containment rates, increased brand satisfaction, and fulfilled business goals.
Making applications that were formerly impractical for touchtone, but are ideally suited for speech, such as our SayMyName auto-attendant: say the name, get connected.
Ability to integrate the IVR with both our own contact center solution, as well as 3rd parties, by using CTI to unify information for higher efficiency.
Allowing agents to become focused on revenue-generating initiatives, more challenging tasks, and providing higher quality customer service.
