Police officers stay connected in the field with ComputerTalk's voice portal. Previously, officers had to radio in requests or return to the station to retrieve data. Now they have instant, 24/7 access from anywhere. Covering all the touch points: PDA, laptop, cell phone, telephone, and wireless handhelds; the portal provides instant vehicle, license, and tag checks, field data collection, Social Security information, secure photo transmission/reception, and warrant and record status. One spoken command delivers immediate, natural-sounding playback to expedite investigations and criminal apprehension.
Courts, their partner agencies, police, and probation officers, use a voice portal to access millions of criminal records. At one point, each agency kept its own records. But the benefit of sharing this data is clear. Whether it's from home (via secure Web), or out in the field (with a wireless device), ComputerTalk provides local accessibility that can be extended to include neighboring regions and states for even more comprehensive record sharing and access. Real-time updates eliminate the counter-productiveness of multiple entries of the same data, empowering agencies to share and act upon the most current information.
Provides 24/7 access to court dates and case information. Callers speak their case ID number, instantly triggering a search in the Case Management database. In this way, callers get answers on court appearance dates, locations, attorneys, monetary amounts due, and verdicts.
Citizens retrieve court appearance dates and jury duty schedules using natural speech. Jurors access date and time of jury duty and courthouse directions, as well as acknowledge their jury summons or request an exemption or postponement. The application also schedules and delivers outbound calls and emails.
Scheduler makes it easier than ever for clients and patients to set up an appointment. Callers check availability and schedule visits (from any phone/mobile device) without an operator. It updates Outlook's calendar in real-time after an appointment is set or cancelled, and it benefits from all Outlook features. It even triggers automated outbound follow up and reminder calls with the Outbound Client Reminder module.
Remind clients of upcoming appointments with automated phone calls. The OCR integrates tightly with Microsoft Outlook and contacts clients whenever you've programmed it to. You might issue reminders 24 hours before scheduled appointments, and notifications 6 months after a client's last visit.
One spoken command gets callers where they need to go. Eliminate dependence on touchtone key pads and confusing menus, and remove the need for published directories and live operators. Say My Name (SMN) simply delivers rapid return on investment.
Greet callers with the SMN Receptionist, Computer Talk's natural sounding voice application. Callers simply speak their needs to the system, and their calls are directed accordingly. Customize its rich feature set to your objectives - the SMN Receptionist's 'personality' is designed to reflect your enterprise's brand. Whether you choose a mature, youthful, serious or playful persona, your branding resonates throughout callers' interaction with the system. Let the SMN Receptionist direct calls, answer FAQs, such as office and website address, and provide directions or hours of operation.
Once a call has been directed to a staff member, it can be handled by their personal communication assistant (PCA). PCA screens calls, take messages, send emails or SMS messages, and can find any employee using different contact methods.
Find Me/Follow Me lets staff receive all incoming communications, regardless of i) where they are and ii) the device they're using. Every individual user controls how the application works for them. Customize ring tones for different callers, and make changes on the fly with an admin GUI or VUI. Find Me/Follow Me can be configured based on time of day rules or caller line ID, and is available as a standalone application or as a feature of SMN.
User: Mary is away from her office from 1pm to 3pm. She sets Follow Me to direct all calls to her office to her cell phone during this time. If she doesn't answer her cell, Follow Me transfers the call to her home number. If there's still no answer, the call is sent to her voicemail.
Caller: Peter calls Mary at work at 2pm. SMN asks if Peter would like to find Mary or leave a message. Peter he says, "Find her". Follow Me calls Mary's cell but there's no answer. So Follow Me tries the next number (her home phone) and Mary answers the call.
SMN's Follow Me automatically re-directs unanswered calls from Mary's office to alternate numbers, avoiding Peter the hassle of trying multiple numbers to find her.
Users "speak" with their voicemail system to access messages, update personal greetings, and compose/send messages. When you're using cell phones or PDAs, it's much easier to interact with voicemail with a spoken interface, as it eliminates the need to fumble with tiny, awkward keypads. You retain your existing voicemail system's complete feature set; the only difference is the ease and convenience of accessing it - anytime and anywhere.
