ice³ provides a flexible network solution that can efficiently leverage a network service providers (NSP) existing investment in their portfolio of solutions, products, and services.
As NSPs derive much of their revenue from margin commodity services (minutes), to survive the commodity price competition and achieve growth, they need new services that add value to their commodity offerings and restore margins. Ice provides a whole suite of products and solutions that can revolutionize the NSPs end user offering.
Flexibility - multiple tenant, multiple format solution. Generate new revenue from calls, e-mails, Instant Messages, video calls, conferences, tasks, texts. All can be queued and distributed across continents, countries, cities, offices and workers at home.
Expandability – a completely scalable and downsize-able solution, ideal for seasonal demand or "on demand" services. Can be centrally managed by the user as well as the service provider.
Security – world class leading security used by governments and banks around the world.
Predictability – control your costs and forecast your growth. No hidden costs. All hardware, software, supports and maintenance is included.
Visionary - tomorrow’s hosted business communications today, forever.
ice³ provides a Voice over IP infrastructure that allows the NSP to deliver fully-featured, carrier-grade telephony, data, and multimedia services. ice³ is an all-IP architecture makes it uniquely suited as a platform for network service providers to offer network-based Contact Center "on demand" services.
As a complete system, ice³ has been built as a multi-tenant solution from the ground up, providing access to tenant self administration so that NSP customers can completely manage their own virtual call centers (if required).
