All businesses have ‘business processes’
The theory of Business Process Management has been around for a while, but the practice is just starting to ramp up in some of Europe's most competitive companies.
The benefits are there for all to see: faster innovation, improved responsiveness, lower costs, happier customers, higher profits.
Succesful application of automated business processes can help you to evaluate, re-design, streamline, automate, integrate, monitor and improve the processes that determine the operational success of your enterprise.
This is where ice³ excels
As well as providing an industry leading communications platform, ice³ is also the ideal tool to streamline and standardise your business processes. The advantage of ice is that at every stage, all participants in the process can be informed of progress. Standard processes applications include billing, purchasing, SOP, inventory, dispatch, provisioning and ordering.
Custom workflow can easily be developed to encapsulate any process. As ice³ is a communications platform, keeping everyone aware of the status of the process is built-in. SMS, Instant Messaging, email, voice calls, IVR, speech recognition and text-to-speech can all be utilised within the process workflow to ensure the process runs smoothly and any hold-ups are notified to the relevant people.
An employee needs to purchase an item. They fill in a web form with the details, and submit the request. This is sent to ice³.
Then ice³ decides, based on rules, who should authorise the purchase. It then sends an email to the relevant authoriser. Again, based on rules, further authorisation may take place, or the requisition may be declined.
When the request is fully authorised, it returns to ice³ which will then automatically place the order on the supplier and inform the purchaser.
ice³ ce can chase the supplier automatically if the item does not arrive in the expected lead time.
When it does arrive, inventory would be updated and accounts would be informed of the item’s arrival.
