Today’s government must be accessible to citizens at any time, from anywhere. This means dissolving traditional boundaries between departments and agencies and expanding service options to citizens. To ensure best-practice services, growing cities must integrate communications and standardize processes.
Achieving powerful government services requires powerful technology.
ComputerTalk’s solutions let government agencies streamline and extend legacy and core IVR and Internet business systems to give citizens, businesses, employees, and other governmentagencies convenient anytime, anywhere access. Our open-standard, modular product suite delivers powerful, scalable solutions that streamline communications for small-to-large government groups via multi-device compatibility at any time and in any combination.
Courts Module
Lets constituents access court-related data, make service requests, and perform independent transactions via phone or email. Residents have 24/7 access to court dates and case information such as appearance dates, locations, attorneys, payments owed, and verdicts, by simply providing their Case ID number to the system. Jurors can retrieve court appearance dates, jury duty schedules, and courthouse directions, as well as acknowledge their jury summons or request an exemption or postponement using natural speech. The application also schedules and delivers outbound calls and emails.
Utilities Module
Automates self-service options, allowing residents to pay bills, make account inquiries, report meter readings or outages at any time, using any device. Also notifies delinquent account holders, triggers meter-reading reminders, and provides access to FAQs and fax-back documents.
Building and Safety Module
Automates common functions, giving citizens access to inspection schedules and results, permit issues, updates, property assessment results, zoning laws and applications, fee payments, surveys, property FAQs, and fax-back documents.
Taxation module
Provides a comprehensive automated solution for Revenue Agencies. Citizens can access account history, make ePayments, access FAQs, request fax-back documents, and access multiple accounts without having to redial several numbers. The taxation module also issues reminders to delinquent account holders and issues customizable reports.
Parks and Recreation Module
Allows citizens to register for classes, reserve facilities and equipment, confirm reservations, make payments, access event updates, respond to surveys, and access FAQs and fax-back documents.
Citizen-focused Government must design its policies and services around the needs of its citizenry.
Considering that millions of American’s go on-line to review government policies and interact; streamlining data from disparate departments is the smart choice to give constituents easier access to the information or services they need, instead of having to search across several departmental sites or phone numbers.
Let ComputerTalk’s solutions help your agency harness and maximize technology to provide citizen-centered services and information at manageable costs. ComputerTalk specializes in solutions for government at the federal, state, and local level. Our longstanding relationships with government customers enable us to seamlessly automate civilian care, information delivery, communications, and transactions to streamline your agency.
Our solutions help government harness and maximize technology to provide citizen-centered services and information at manageable costs.
