As your business prospers, keeping control of growth and transformation requires careful attention. Enterprise communication through ice³ gives control back to the business, integrates with existing technology, increases efficiency and provides the business with the freedom and control to develop at a pace that matches market demand.
ice³ allows the enterprise to offer advanced communication services to customers, using voice recognition, text-to-speech, mobile technology and web collaboration; at any time of day or night, without requiring additional expenditure on staff and facilities.
From a meeting room phone, to a back office worker requiring office integration, from a receptionist fielding calls to a highly skilled contact centre agent, ice³ can completely unify company communications.
Custom built company workflow enables dynamic business response. Central monitoring allows home and remote workers to be managed. Central reporting gives full statistical analysis of business performance.
How will ice³ benefit your enterprise?
Advanced communications to dramatically improve business performance
Flexible working – managed home and remote worker capabilities
All the benefits of IP technology
Optimized and unified communications – web, e-mail, calls, fax and IM, all in one box
Streamlined and integrated business processes as part of your communication mix
Access to the very latest communications technology – always….start anywhere, grow anywhere
Is your technology ready for the challenges of tomorrow?
Tomorrow's market place demands that companies continually review and adapt their technology and business processes to manage customers' rising expectations.
Managing the complexity of continually evolving communications in a large organization is critical to business success; with ice³ your enterprise will be able to focus on your customers and your people without worrying about the technology.
Key ice³ features
ice³ enables your team to interact with customers, prospects, staff, and suppliers through telephone calls, e-mail, Web chat, and voice messages. ice³ enriches customer interaction transforming your business.
Automatic call distribution
Virtual contact centre
Skills based routing
Universal queuing across all communication types
Quality Monitoring
Conversation recording
Intelligent email management
Internet web chat
Predictive dialing
Unified web based reporting
Voice mail
Speech attendant
Speech dialing
Voice-controlled interactive voice response (IVR)
Caller voice authentication
Call steering
Integrated fax back
Outbound interactive dialing
Computer telephony integration (CTI)
Screen-pop automation
Coordinated call/screen transfer
Universal CRM connector
Supporting industry standards like SIP, ISDN, SALT, VXML, and open web services, ice³ integrates with your existing VoIP, TDM and web infrastructures leveraging your investments while enhancing functionality.
ice³ has the features and scalability to grow with any business. Standalone, premise based or in conjunction with existing telephone systems, ice³ can and will deliver.
