ComputerTalk's Professional Services (PS) team designs and develops customized and pre-packaged voice applications for government, utilities, healthcare, manufacturing, and financial enterprises.
Decision-makers are often overwhelmed with efforts to match technology to their enterprise needs. Making a choice now that impacts your company's future is difficult without appropriate guidance. ComputerTalk's PS team works with you to apply our technology to your real-world situations.
Project Ownership is a key differentiator of our Professional Services. Our team is renowned for its unfailing dedication and support, so we evolved the role of 'manager' to 'owner'.
Project Ownership means we do whatever it takes to ensure success, and we take full responsibility from design, through development, implementation, training, and finally to support. Whether your needs are simple or complex, our Project Owners ensure that the solution we deploy is reliable and effective.
Comprehensive application development and extensive business analysis further contribute to our seamless installations. An in-depth evaluation of your current operations and business requirements helps us deliver a solution that will help you achieve your objectives cost-effectively, and leverage your prior investments.
ComputerTalk's proven application development process ensures consistent quality solutions. Our on-budget and on-time implementation record is unparalleled in the industry.
ComputerTalk's help desk is staffed 24/7. Our team is renowned for its responsive, friendly, and capable customer service. After all, customer care and effective communications is our business. Project Owners carefully monitor the day-to-day operations of your system, and our powerful, cost-effective, remote monitoring tools supplement on-site support services to guarantee maximum up-time. Mission-critical contact centers as well as those with less stringent requirements can tailor support according to their needs. System documentation is updated regularly both to expedite upgrades and troubleshooting, and for management changes.
Implementation is quick, efficient, and effective. Our team is the most knowledgeable and experienced in the industry. Our customers tell us that we make it look easy.
ComputerTalk's interactive training sessions take a unique hands-on approach. Customized for every client, our agent, supervisor, and administrator classes encourage learning through real-life scenarios based on your own communications environment and requirements. We provide comprehensive manuals, focus on small class sizes, and encourage learning by doing. Agents can be trained by a ComputerTalk trainer at your facility, or our train-the-trainer program trains your staff so that they can provide training in-house. Our courses are offered year-round; training is available when you need it.
ComputerTalk also offers Lunch n' Learn sessions to showcase new products and promote new ways to use your existing ice³ system.
"ComputerTalk's team met our tight installation requirements entirely with a swift, successful cutover. Our system is already impacting and improving customer service, which is a key business directive,"
-- Paul Dodd , Manager, Networks and Telephony, Canadian Standards Association
"We were very satisfied with ComputerTalk last year and recommended them to our client once again. The success of the campaign hinges on a well-designed IVR. ComputerTalk worked with us to design and implement a system that lets us meet our goal of providing an instant-win phone-in promotion, and making it enjoyable for callers."
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Karen Keay, Account Director, QVS
"ComputerTalk's installation and implementation team is world class! They tackled all our service requirements and timelines with a team of professionals on-site to ensure everything was handled to our satisfaction."
-- Mark Jarand, First Claims Reports Services
"The staff at ComputerTalk is really excellent. Everyone we've dealt with has made tremendous efforts to address any issues and challenges that come up. The staff is friendly, capable and responsive."
-- Georgia Bryan,
Manager - Call Centre Technology, CustomerWorks/Accenture
"I have worked with ComputerTalk for quite some time and we keep in constant communication. I really appreciate the great service that I have received. Thank you for your continued assistance. It is great working with you!"
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Josee Brouillette, Manager, Care Access Center , FGI
"You were all wonderful to work with! In a demanding industry such as ours it's important to have reliable vendors and systems and you all certainly filled that bill. It's been really great working with you and thank you for all your assistance and support especially in the beginning when we installed the first ice systems. You have a superior product and I wish you all the best in the future."
